Shipping and returns

Delivery and Returns

 Delivery costs are not included in the product price and they are free of charge. Delivery in Serbia (excluding Kosovo) is performed by our partner courier agency AKS. Delivery time is 3-5 working days. If it happens that delivery is delayed, please notify us as soon as possible. If you do not belong to the territory of the shipping company AKS, please contact us to agree on how to send your package, but then you pay shipping costs.

How do I take delivery?

 Courier shipments are made at the delivery address during the period of 8-16 h. Please provide at that time a person who can take delivery. When You receive delivery it is needed to review the package in case there are any visible damage. If you notice that the bag suffer significant damage and you suspect that the product may be damaged, refuse the shipment and notify us immediately. If the shipment is alright You should take it and sign the courier shipping label.

Except in the case of payment on delivery, during delivery, You don’t have to pay to courier anything because you already paid order. Courier deliver every shipment to your address on two occasions. The usual practice is that if Courier doesn’t find you on address, he calls you on the phone that you left when you create purchase and contracts a new delivery time. If you then do not find the address, the package will be returned to us within 7 days. When we receive package, we will contact you to determine the reason for returning and agreed to do the re-sending. During the second sending you bear the cost of shipping.  


 If you received the shipment and after opening the box found that the goods are damaged, or your shoes does not fit, please contact us immediately by phone or email within 7 days of receiving the goods. All our contacts are on the "Contact" page. Do not worry, in such cases, we will solve the problem in your favor.  

Substitution of inappropriate shoes

If you find out the number of ordered shoes doesn’t fit You, we can send a replacement. Replacement or shoes is possible if you didn't wear it and if you inform us about replacement in seven days from the day you received order. You need to send us ordered product to following address: Belmax Online Shop, Autoput za Zagreb 20, 11080 Zemun. All the costs for sending "old" and receiving "new" product are yours.


 If after a certain period of time, up to 6 months of using shoes that you bought through notice considerable damage (shoes have to be used in accordance with the label declaration), and is under guarantee, please contact 011/2013-949 and 011/2013-997. Defective product, under these conditions, will be replaced with the same model or in the event that we are unable to replace it, given the state of the stock, you can choose another model, and if it is more expensive, you have to pay the difference in amount.   Please be sure to keep the fiscal account through duration of the guarantee period, because without it you will not be able to get the requirements for reclamation. In the event that we are unable to replace item, we will refund you to your bank account.